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Privacy Policy

The brand KindSol and this website are owned and operated by Mindful Echoes, a registered consultancy based in Hyderabad, India.

This website and the services offered under the brand KindSol are operated in India. We respect your privacy and are committed to protecting the personal information you share with us. We collect and use information responsibly and only for purposes related to our services.

Information We Collect

We collect limited personal information only when it is voluntarily provided through:

  • Website enquiry or registration forms
  • Email communication
  • Phone contact

This information may include:

  • Name
  • Email address
  • Phone number

Social media direct messages are not treated as a formal communication or intake channel. For all service-related enquiries, we request that individuals contact us via email or phone.

How We Use Information

Personal information is used solely to:

  • Respond to enquiries
  • Communicate details about services, workshops, or sessions
  • Manage bookings and service delivery
  • Provide relevant follow-up communication

We do not sell, trade, or misuse personal information.

Questionnaires, Feedback & Program Evaluation

As part of our awareness programs and training sessions, participants may be invited to complete optional questionnaires.

These may include:

  • Pre-session questionnaires
  • Post-session questionnaires
  • Follow-up questionnaires approximately 2–4 months after a session

The purpose of these questionnaires is to understand whether participants noticed any changes in awareness, thinking, or behaviour over time, and to support service improvement. Participation in questionnaires is entirely voluntary and does not affect access to our services.

For one-on-one sessions, only a brief feedback questionnaire may be provided. This feedback is used solely to improve service quality and participant experience.

Optional Research Participation

In some instances, anonymised questionnaire responses may be used for research purposes, including the preparation of articles, reports, or publications related to wellbeing awareness and education.

Participation in research is entirely optional. The questionnaire and consent form include a clear option for participants to indicate whether they consent to their anonymised data being used for research purposes.

Choosing not to provide consent does not affect participation in sessions, access to services, or engagement with our programs in any way.

Only responses for which explicit research consent has been provided will be used for research purposes.

All research data:

  • Is fully anonymised
  • Is reported only in aggregate form
  • Does not include any identifying information

This research is non-clinical and observational in nature, and does not involve diagnosis, treatment, or intervention.

Questionnaire Data Handling

For questionnaires:

  • Exact age is collected
  • Gender is collected
  • No names, phone numbers, or email addresses are linked to responses
  • Responses are reviewed only in anonymised and aggregated form

Data Storage & Access

  • All data is stored on a password-protected device
  • Access is limited to authorised team members only
  • Data is not shared with third parties for marketing or commercial purposes

Data Retention

Personal and identifiable information is retained for no longer than 12 months from the date of collection, unless retention is required by law.

After this period:

  • Identifiable data is securely deleted
  • Fully anonymised and aggregated questionnaire responses may be retained for internal learning, service improvement, or approved research purposes only

Disclosure of Information

Information may be disclosed only in limited circumstances, including:

  • Where there is a serious and immediate risk of harm to the individual or others
  • Where disclosure is required by applicable law

Consent

By using this website or engaging with our services, you consent to the collection and use of information as outlined in this Privacy Policy.

Contact

For privacy-related questions or concerns, individuals may contact us via our official work contact number.

Last updated: March 2026

Reviewed annually